Resident Services

Our community management team is available during normal business office hours. For your convenience, please feel free to email the community by choosing the “contact the community” function during other hours.

Resident Services & Advocacy

Mission Statement

To support the ongoing development of high quality standards in Programs and Services throughout Millennia Housing Management, focused on Continuous Improvement & Excellence, within all areas that promote the enrichment of the quality of life for our residents.

Programs and Services

Through collaborating with local resources in the communities we serve, MHM partners with agencies where necessary to provide Supportive Services for our residents.

Below is an example of Supportive Services offered at our apartment communities.

Service Coordinator Program

“We support our residents through the provision of service coordination, and by providing monthly educational workshops that promote positive mental, physical, emotional, and spiritual well-being.”

There are over 30 Service Coordinators throughout Millennia’s portfolio of properties. Service Coordinators at Millennia Housing Management play a critical role in building pathways of support between the local community and our senior and senior/disabled apartment communities. The success of the program occurs when residents age in place and live an enriched quality of life.

The SC’s provide assistance in the following areas:

Continuous Improvement

Resident Opinion Surveys

Move-In Satisfaction Survey

Feedback is a vital part of Millennia Housing Management’s growth. Feedback from our residents is a major part of Millennia’s Continuous Improvement culture. During the move-in process we encourage our new residents to give us feedback about their move-in experience.

Annual Surveys

Annually, each apartment community will provide the opportunity for all residents to participate in a Resident Opinion Survey.  The feedback gathered is delivered to the Resident Advocacy Director, and reviewed by each level of leadership, from the Community Manager to the CEO.

Resident Support Request

“How are we doing?”

We here at Millennia Housing Management have high quality standards in all that we do. As a resident in one of our communities, you will find that we aim high for great SERVICE. In order to ensure we are providing the highest level of service for the residents at our apartment communities, we have added an additional level of support when resolution has not been obtained through your local community management team. The Resident Advocacy Program at Millennia Housing Management is a conduit of support between the needs of our residents, the local community, and the management team.

For support needs that extend beyond the management team, a Resident Advocate can be reached by one of the following methods:

  1. Filling out a Resident Advocacy Contact form
  2. Mail to: Millennia Housing Management, Ltd. Attn: Resident Advocate | 8111 Rockside Road Suite 200 | Cleveland, Ohio
  3. Fax at: 216-447-9646

Resident Advocacy Department

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